Refunds & Cancellations

BookCrafter payments are processed by Paddle, our authorized reseller. Billing questions and refund requests go directly to Paddle.

Billing Help & Refund Requests

Requesting a refund

Use the support link in your Paddle receipt or visit Paddle Buyer Support. Requests are handled under Paddle’s Refund Policy, including any applicable consumer rights.

Paddle may consider discretionary refund requests made within 14 days of a payment. Submitting a request within that period does not guarantee a refund. BookCrafter does not offer an additional money-back guarantee.

Canceling your membership

You can cancel to stop your next renewal using your membership controls, the management link in your Paddle receipt, or Paddle Buyer Support. Cancellation normally takes effect at the end of your current paid billing period. You retain paid access until then.

Canceling does not itself refund a payment already made.

Your books stay with you

A full refund ends access to the benefits covered by the refunded payment, in accordance with Paddle’s policy. Canceling or receiving a refund does not delete your BookCrafter account or saved reading history. Unrelated purchases and other unrefunded paid access remain yours.